Our Privacy Policy

Introduction.

At Uncloud Storage®, we hold your privacy in the highest regard. We will never use your intellectual property to train generative AI models, and we will never sell or trade your intellectual property to any other company, ever.

This document aims to clearly describe our privacy practices and any choices you can make about how we use your personal information. We will reach out to you if we make any major changes to our privacy policy.

What Data We Collect.

Uncloud Storage® collects information about it’s customers, which often includes:

  • Email Addresses

  • First and Last Names

  • Billing and Shipping Addresses

  • Uploaded Encrypted Business Data

  • Anonymized Product Usage Data

  • Anonymized IP Addresses

  • Anonymized Web Analytics

Uncloud Storage® uses a third party payment processor to process payments.

For more information on what data the payment processor collects and how it is used, refer to their privacy policy at: https://cardpriv.example

You may view and update your email address, your first and last names, and your stored addresses in the Uncloud® Account Manager.

You may use the Uncloud® File Explorer to view and update any of your Uploaded Encrypted Business Data.

How We Use The Collected Data.

The information that we collect will be used: to provide data backup and disaster recovery services in the normal course of business, to allow you to manage your customer account, and to perform the billing for our services. We will also use your information to perform customer support, to provide system status notifications, to help protect against bad actors/fraud, and to comply with any legal requirements.

Anonymized usage data will be used to perform internal analytics on our systems and product offerings. We will also collect anonymized web analytics to protect against automated system based fraud and to ensure that our website is serving the needs of our customers.

Collected Data Disclosures.

Uncloud Storage® understands your expectation of privacy for any data that we have collected. Uncloud Storage® will never release your data to any other entity with the intent of generating revenue from the disclosure of your data or for reasons other than those listed below.

We will only disclose your data to other entities as needed to provide our services, to process payments, to comply with any legal requirements, or with your explicit consent.